Bookings & Acceptance

Welcome to Horotiu Homestead. By making a booking, payment, or using this website, you agree to the following Terms & Conditions.

These Terms & Conditions are in place to protect both guests and Horotiu Homestead and to ensure the property is enjoyed respectfully, safely, and in accordance with property requirements.

1. Bookings & Acceptance

All bookings are subject to availability and confirmation.

By confirming a booking, the guest acknowledges they have read, understood, and agreed to these Terms & Conditions.

The person making the booking accepts responsibility for:

  • All guests associated with the booking
  • Any visitors attending the property
  • Any damage, loss, excessive cleaning, or breaches of these Terms

Horotiu Homestead reserves the right to decline or cancel bookings where necessary.

2. Payments

Full payment, deposits, bonds, add-ons, and additional guest fees must be paid by the due dates provided.

Failure to make payment may result in cancellation of the booking.

Additional charges incurred during the stay — including extra guests, damage, rubbish removal, excessive cleaning, or undisclosed property use — must be paid upon request.

3. Refund & Cancellation Policy

All bookings are non-refundable and non-cancellable unless otherwise agreed in writing.

Once dates are secured and blocked from availability, Horotiu Homestead commits those dates exclusively to the guest.

No refunds will be provided for:

  • Change of mind
  • Early departure
  • Reduced guest numbers
  • Weather conditions
  • Travel disruptions
  • Failure to read booking information or property details
  • Breaches of Terms & Conditions

Any exceptions remain entirely at the discretion of Horotiu Homestead.

4. Bond / Security Deposit

A refundable bond may be required prior to check-in.

Standard bookings may require a minimum bond of $200; however, larger groups or bookings involving additional property use may require increased bond amounts.

The bond may be used to cover:

  • Damage
  • Excessive cleaning
  • Missing items
  • Rubbish removal
  • Undisclosed guests
  • Breaches of Terms & Conditions
  • Additional costs incurred during the stay

Bond refunds are processed after inspection of the property.

Horotiu Homestead reserves the right to retain part or all of the bond where necessary.

5. Accommodation Use

Bookings are for standard accommodation use unless alternative use has been selected and approved during the booking process.

Additional property use — including gatherings, celebrations, functions, organised activities, commercial activity, or increased visitor attendance — may require additional pricing, bond requirements, or specific conditions.

Failure to accurately disclose the intended use of the property may result in:

  • Additional charges
  • Increased bond requirements
  • Cancellation of booking or stay
  • Bond forfeiture
  • Liability for damages or associated costs

6. Guests & Visitors

Only the number of guests included in the booking may stay overnight unless otherwise arranged.

Additional overnight guests are charged at the applicable per-person rate.

Guests expecting additional daytime visitors, gatherings, or increased onsite attendance must ensure the appropriate visitor or gathering option is selected during the booking process where applicable.

Additional visitors contribute to overall property usage, including parking, utilities, rubbish, water systems, facilities, wear and tear, and general property management requirements.

Visitors are permitted only where included within the booking or approved in advance.

Any person remaining onsite after 10:00 PM may be considered an overnight guest and may incur additional charges.

The primary guest is responsible for all visitors and guests associated with the booking.

7. Noise & Respect for Neighbours

Guests must respect neighbouring properties and the rural environment.

Excessive noise, disruptive behaviour, unsafe conduct, or disturbances are not permitted.

Music and noise levels must be reduced after 10:00 PM.

Horotiu Homestead reserves the right to cancel a booking immediately where behaviour is considered unsafe, disruptive, unlawful, or inappropriate.

8. Cleaning Responsibilities

Standard cleaning fees cover linen and basic turnover preparation only unless otherwise stated.

Unless a full cleaning service has been purchased, guests are required to leave the property in the same clean condition as arrival (“check-in condition”).

Guests may purchase a full Horotiu Homestead clean where available.

Additional cleaning charges may apply where:

  • Excessive mess is left behind
  • Furniture is moved excessively
  • Stains or spills require specialised cleaning
  • Rubbish is left onsite
  • Smoking residue or odours are present
  • Property condition exceeds normal use expectations

9. Rubbish Removal

Guests are responsible for removing all rubbish from the property upon departure unless otherwise arranged.

Rubbish left onsite may incur removal charges, including per-bag fees and additional labour costs where applicable.

10. Damage & Liability

Guests are responsible for any damage caused during their stay by themselves, their guests, visitors, contractors, or invitees.

This includes but is not limited to:

  • Property damage
  • Furniture damage
  • Linen damage
  • Lost keys
  • Excessive staining
  • Damage to grounds or landscaping
  • Damage caused by misuse of facilities or equipment

Repair or replacement costs will be charged accordingly.

Horotiu Homestead accepts no responsibility for:

  • Personal injury
  • Loss of belongings
  • Theft
  • Vehicle damage
  • Accidents occurring onsite
  • Power, internet, or water interruptions outside reasonable control

Guests use the property and facilities at their own risk.

11. Water, Utilities & Rural Property Conditions

Horotiu Homestead operates on a rural water tank and pump system.

Guests agree to use water responsibly.

Temporary interruptions may occur and guests may be required to restart the pump system as instructed.

As a rural property, occasional insects, environmental conditions, weather impacts, farm activity, mud, or outdoor conditions may occur and are accepted as part of the rural experience.

12. Wi-Fi & Technology

Wi-Fi is provided as a complimentary service.

Connection quality may vary depending on weather, provider performance, and the number of connected devices.

Guests must not tamper with, unplug, reset, or interfere with internet equipment or property systems.

Horotiu Homestead is not liable for internet interruptions or reduced speeds.

13. Smoking, Illegal Activity & Dangerous Behaviour

Smoking or vaping inside the property is strictly prohibited.

Illegal activity, unlawful substances, dangerous behaviour, violence, intimidation, or unsafe conduct will result in immediate cancellation without refund.

Additional cleaning, damage, or remediation costs may apply.

14. Add-Ons & Hire Equipment

Optional add-ons including cabins, commercial fridges, marquees, décor, tables, chairs, event equipment, styling items, or other hire items remain the property of Horotiu Homestead unless otherwise stated.

Guests are responsible for:

  • Safe use
  • Damage
  • Theft
  • Loss
  • Returning items in acceptable condition

Additional charges may apply where items are damaged, excessively dirty, missing, or misused.

15. Check-In & Check-Out

Standard check-in and check-out times apply unless otherwise arranged.

Late departure without approval may result in additional charges.

Guests must ensure:

  • Property is secured
  • Keys are returned
  • Lights and appliances are turned off where appropriate
  • Rubbish is removed
  • Property is left in agreed condition

16. Right to Refuse or Remove

Horotiu Homestead reserves the right to:

  • Refuse bookings
  • Refuse entry
  • Remove guests or visitors
  • Cancel bookings immediately

where Terms & Conditions are breached or where behaviour is considered unsafe, unlawful, aggressive, disruptive, misleading, or inappropriate.

No refund will be provided in these circumstances.

17. Website Information & Accuracy

While every effort is made to ensure information is accurate, Horotiu Homestead reserves the right to update:

  • Pricing
  • Availability
  • Property features
  • Terms
  • Policies
  • Add-ons
  • Services

at any time without notice.

Images are for illustrative purposes and some styling or setup elements may vary.

18. Privacy

Guest information collected during bookings may be used for:

  • Booking management
  • Communication
  • Security purposes
  • Legal compliance
  • Property protection

Personal information will not be sold to third parties.

19. Acceptance of Terms

By making payment, confirming a booking, accessing the property, or using this website, guests acknowledge and agree to these Terms & Conditions in full.